Order Information & Shipment

Can I modify the shipping address after placing an order?

If you need to change your shipping address, please contact customer support (info@ciro-amsterdam.nl) as soon as possible. We will try our best to update the address before shipping, but changes may not be possible if the order has already been processed.

Can I change or cancel my order?

If you need to change or cancel your order, please contact our customer service team within 24 hours of placing the order. This is only applicable if the order hasn't been shipped.

How long does shipping take?

Shipping times vary depending on your location. Domestic orders usually arrive within 1-4 business days, while international shipping may take 3-10 business days.

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.

What should I do if my order hasn't arrived yet?

If your order hasn't arrived within the expected delivery timeframe, please check the tracking information. If the tracking information isn't helpful, reach out to customer support (info@ciro-amsterdam.nl) for assistance

Returns & Refund

What is your return policy?

You can return most items within 14 days of receiving your order for a full refund. Please refer to our Return Policy page for more details.

How do I initiate a return?

To start the return process, contact our customer support team with your order number and the reason for the return. We will provide all the necessary instructions to return the goods to our address Schakelplein 65, 1521RZ Wormerveer.

How long does it take to receive a refund?

Once we receive and inspect the returned item, we will process the refund. Please allow 7-10 business days for the refund to appear on your original payment method.

Can I exchange an item instead of getting a refund?

Yes, if you prefer an exchange, let us know when you initiate the return. We will confirm the availability of the replacement product and guide you through the exchange process.

My product is defective or damaged; what should I do?

If your product is defective or damaged upon arrival, contact customer support immediately. We will arrange a replacement or refund for defective or damaged items.

Payment

Is my payment information secure?

Yes, our webshop uses secure encryption technology to ensure your payment details are protected. We also comply with industry-standard security practices.

Are there any hidden fees or taxes?

The total cost at checkout includes all applicable taxes and fees. There are no hidden charges.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), IDeal, PayPal, and other secure payment methods.

Do you offer discounts or promotions?

Yes, we regularly offer discounts and promotions. Subscribe to our newsletter or follow us on social media to stay updated.

CIRO AMSTERDAM

We strive for timeless, high-quality designs that are accessible to everyone. Our mission is to combine style and affordability so you can flaunt eyewear that will last a lifetime.

WHAT WE STAND FOR

  • Quality

    Our commitment is to provide sunglasses of exceptional quality, with a focus on timeless designs that showcase craftsmanship and durability, giving each wearer a sense of sophistication and confidence.

  • Accessibility

    We strive to make high-quality sunglasses accessible to everyone so that every person, regardless of their budget or background, can enjoy the perfect combination of style, quality and functionality.

  • Affordable

    Our mission is to bring style and affordability into perfect harmony so that everyone can enjoy high-quality sunglasses that not only make a fashion statement, but are also friendly to the budget.